GZ Australia Warranty

1. About This Warranty

This warranty is provided by GZ Australia for products imported and sold in Australia.

GZ Australia
Phone: 0422 705 461
Email: info@gzaustralia.com

2. Your Consumer Rights

This warranty is in addition to your rights under Australian Consumer Law. To the extent permitted by law, GZ warrants that products shall be free from defects in materials and workmanship for two (2) years from the date of invoice (except ink-contact components - see Section 5), provided:

• The product was purchased new in Australia from GZ Australia or an authorised dealer
• The product was not purchased for resale
• The product was purchased with full warranty (or with express written approval from GZ Australia)

GZ Australia limits liability for any breach of warranty to: performing repairs, replacing parts, supplying equivalent products, or paying for repair/replacement costs.

3. No Representation of Suitability

GZ Australia makes no warranty or representation that:

• The product will suit your specific requirements
• The product will perform to any level of expectation when using third-party media
• Operation will be error-free , uninterrupted, or secure
• All defects not affecting performance will be corrected

4. Standard 2-Year Warranty

Machines are warranted to be free of fault in workmanship and materials for two (2) years from the date of invoice, provided:

• The product was correctly installed by a GZ Australia authorised technician
• The product has been used under normal operating conditions as per its manuals
• The product has not been altered or modified
• The warranty claim was received and approved by GZ Australia
• The product uses GZ-approved inks, parts, and consumables

Ink-contact components and consumables carry their own terms - see Sections 5 and 12.

5. Ink-Contact Components - 7-Day Warranty

Components in direct contact with ink - including print heads, dampers, capping stations, pumps, and ink lines- are warranted for seven (7) days from the date of invoice (or installation, where installed by GZ Australia).

These are wear components: their service life depends on ink handling, daily maintenance, and the operating environment, all of which are outside GZ Australia's control. Correct daily maintenance as per the operation manual and the use of GZ-approved inks are conditions of any claim.

6. Warranty Service

During the warranty period, at GZ Australia's discretion:

• Warranty repair or replacement does not extend the original warranty period
• Defective parts will be repaired or replaced free of charge
• GZ does not provide loan products or cover hire costs during service
• All replaced parts become the property of GZ Australia - defective parts must be returned within 30 days or will be invoiced at RRP
• For products outside metropolitan areas, the end-user must cover travel costs of service agents

7. Warranty Void Conditions

Warranty is void if:

• The product is not properly maintained or serviced at required intervals
• Repairs are attempted by unauthorised personnel
• Non-GZ inks, parts, or consumables are used
• The product is damaged by misuse, accident, negligence, power spikes, or Acts of God
• The product is used outside its intended design or installation

8. Reporting Issues

All problems or issues with the product must be reported within 7 days to an authorised dealer or to GZ Australia directly.

9. Items Not Covered

Warranty does not cover:

• Consumables (inks, films, powders, cleaning solutions, blades, pads, filters, wipers)
• Consumables used in maintenance or repair
• Relocation costs after installation
• Consequential loss, trade downtime, or economic costs
• Travel costs outside defined service boundaries
• Transfer of warranty to new owners

10. Replacement Parts

Replacement parts installed during warranty are covered until the end of the original warranty period or 90 days(whichever is longer). Ink-contact replacement parts carry the 7-day term in Section 5. Parts obtained via parallel import are not covered.

11. Accessories & DOA Items

Defective or Dead-on-Arrival accessories or consumables may be replaced free of charge if reported in writing within 3 business days of installation and approved by GZ Australia.

12. Consumables

Consumables (ink, blades, pads, filters, wipers, cleaning solutions, etc.) are covered against defects in workmanship only. No guarantee is made as to usable life, as this depends on use. Claims must be made within 7 days of invoice.

13. Exclusions

Warranty does not cover damage caused by:

• Misuse, weather, poor installation, or neglect
• Third-party media or consumables past use-by date
• Fair wear and tear (applies to lamps, print heads, pumps, motors, solenoids, etc.)

14. Contact Us

All initial warranty inquiries must be made through your dealer or an authorised GZ representative.